Our Customer Care Philosophy is simple.

"We are here for you !"

 We support our customers by:

• Answering our phones within 2 rings by a trained professional customer care representative.
  
  
• Cross-training our Customer Care team in all departments to be prepared to handle 99% of
  calls independently, avoiding putting customers on hold.
  

  
  
• Providing support 24 x 7 x 365
  
  
• Notifying customers immediately of system errors with an explanation and an estimate of time - calls are made again after system is restored